6 min read
Writing quiz funnel questions that get finished
Completion rate is a writing problem before it is a design problem. These rules cover order, phrasing and the two questions that cause most abandonment.
Open with the easiest question
The first question's only job is to start the interaction. Make it a single tap, obviously relevant, and about the respondent rather than about you.
Never open with contact details. Asking for an email before any value has been delivered converts the page into a form, and forms are judged on whether the visitor already trusts you.
Put the uncomfortable questions in the middle
Budget and authority questions belong after commitment has built but before the result is promised. By question four or five, most people who are going to abandon already have.
Frame them as fit rather than filtering: “Which range fits the budget you have set aside?” performs better than “What is your budget?” because it implies a range is a normal answer.
Watch the question that loses people
Question-level drop-off is the most actionable number in an interactive funnel. One question almost always accounts for a disproportionate share of abandonment, and it is usually one of three types: an open text box, a question with too many options, or a question that feels like it is for the seller's benefit.
- Replace open text with ranges or choices wherever a choice will do.
- Cap option lists at five; longer lists read as work.
- Cut any question whose answer does not change the result or the follow-up.
Ask for the email once you have something to trade
The strongest place for the capture step is immediately before the result, once the respondent has invested six answers and knows something specific is waiting.
Say exactly what they get. “See your scorecard” with a line about what it contains beats “Enter your email to continue”, because the second one describes your benefit, not theirs.
